SERVICE QUICK LINKSHyundai Warranty Frequently Asked Questions in Fredericksburg, VA
Do you have questions about the Hyundai warranty coverage and how it can help you? Experience the peace of mind that comes with our high-quality, experienced service. Learn more about it below in this overview from us at Pohanka Hyundai of Fredericksburg!
What Warranties Come With a New Hyundai?
New Hyundai vehicles come with a 10-year/100,000-mile Powertrain Warranty1, a 5-year/60,000-mile New Vehicle Limited Warranty, and five years of Unlimited Roadside Assistance2. Other coverage includes 7-year/unlimited-mile Anti-Perforation Protection, a 1-year/unlimited-mile Replacement Parts and Accessories Limited Warranty3, 8-year/80,000-mile Federal Emission Defect and Performance Warranty4, and 3 years/36,000 miles of Complimentary Maintenance5.
What Does the New Vehicle Limited Warranty Cover?
The New Vehicle Limited Warranty safeguards any installed part in the vehicle from material and factory defects that may occur on drives around Fredericksburg. These include errors with the engine, transmission, infotainment system, drive axles, electrical systems, air conditioning, steering, suspension, differential, and other parts.
What Does the Powertrain Warranty Cover?
The Powertrain Warranty1 covers the engine, transmission, axle shafts, transfer case, turbocharger, and related gaskets and seals. It extends to the engine block, cylinder head gears, various shafts, bearings, and pumps, but doesn't cover normal wear on parts such as spark plugs and clutch linings.
Is the Warranty Transferable to a Second Owner?
Once the original owner parts with the vehicle, the Powertrain Warranty1 drops to five years or 60,000-miles from the original in-service date. The New Vehicle Limited Warranty remains at the same coverage level. You can also enjoy Hyundai's Anti-Perforation Protection and Roadside Assistance2 as a second owner of the model.
What Is Not Covered by the Warranty?
While Hyundai's warranty coverage is extensive, certain exclusions apply. Regular maintenance items such as oil changes and tire rotations are not covered, nor are typical wear-and-tear on pieces like tires, brake rotors, light bulbs, and wiper blades — though some items may be covered for the first year or 12,000 miles under the Replacement Parts and Accessories Limited Warranty3. Vehicle damage from accidents, storms, or other external sources is also excluded, as are aftermarket modifications that alter the vehicle from its factory specifications. If anything happens during your drive to Old Mill Park, be sure to stop by our Service Department where our trained service staff can still assist you.
Does Hyundai Offer Hybrid/EV Battery Coverage?
Hyundai offers 10-year/100,000-mile battery and system protection for hybrid and electric vehicles, covering electric motors, charging hardware, and battery systems4 with capacity guarantees. Battery coverage varies by model year and ownership.
Does Hyundai Include Roadside Assistance?
The 5-year/unlimited-mile Roadside Assistance2 provides towing, battery jump-starts, flat tire changes, and other roadside services.
Is there a Complimentary Maintenance Plan?
The 3-year/36,000-mile free maintenance program5 covers factory-approved oil and filter changes, tire rotations, and multipoint inspections. However, this complimentary coverage will be discontinued after the 2025 model year and will be available at additional cost for 2026 models. For the most accurate and up-to-date details specific to your vehicle, it's best to check your Owner's Manual or visit Hyundai's official warranty page. While cruising along SR 2, be sure to drop by our dealership during our normal business hours if you have additional questions!
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Dealership Information
Testimonials
“ I worked with Halley and she was amazing! She made my buying experience extremely easy. I was trying to figure out how to drop off a car that I had borrowed and get back to the dealership. She offered to follow me to drop off the car and then I drove her back. She’s amazing and I definitely will return here to buy cars in the future. ”
“ Ask for Larry when you go! We initially went in just to look and he allowed for that-no pressure! He was very knowledgeable and patient! We ended up buying a new car that we love! ”
“ (Translated by Google) undefined (Original) 10 out of 10 Recommend. Chris was very knowledgeable, understanding and funny! He helped us get exactly what we were looking for and I could not be happier. Thank you for working with us Chris! ”
“ (Translated by Google) undefined (Original) I was in with my car for.a job at 6 am, and the Service staff was incredibly friendly. They gave me full options via super convenient media (a few mobile forms via SMS) and full transparency to services available to me in a way that made me a proud Hyundai driver! ”
“ (Translated by Google) undefined (Original) Had a good car buying experience getting our new 2026 Tucson Hybrid. Amanuel was nice, helpful and knowledgeable. Definitely recommend Pohanka Hyundai. ”
“ (Translated by Google) undefined (Original) My experience ar Pohanka Hyundai was great from the moment I stepped in the showroom until I leave the building. The sales lady was very warm and welcoming she answered all my questions and make it very easy for me not to be so nervous. ”
“ Great experience! Haqil Afshar made the entire process stress free! 5 stars would recommend him to anyone looking to buy a car! ”
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“ (Translated by Google) undefined (Original) We had a great experience purchasing our Hyundai Tucson from Pohanka Hyundai of Fredericksburg. Charles Degan was professional, helpful, and made the entire process smooth and straightforward. He spent a lot of time with my daughter to ensure that she knew how to use all of the car’s features. This is my daughter’s first car purchase and she loves the Tucson hybrid. We also want to thank Roman for having her out-the-door price locked in before going to the dealership, which made everything go much more smoothly. Being able to submit her financing pre-approval online ahead of time was another big plus and helped the payment process move quickly. Highly recommend this dealership and team. ”
“ We had a great experience at Pohanka Hyundai. Justin helped us find the perfect vehicle for my mom. He met with us several times to go over the bells and whistles. ”
“ Not sure about my purchase since the first payment hasn’t been made and the check engine light is already on. However, the service department is great. Easy check in, very clean waiting area (Great Coffee!}, and kept me updated with the progress. Kristina was very friendly and professional! Took the Palisade in for scheduled maintenance. Continued easy check-in and quick service, very professional. Coffee is still good! ”
“ The heater went out in my car and I called Pohanka Hyundai . I was able to get in the next morning and they diagnosed the problem and also found my battery needed replacing. The lady who handled my account, I think her name is Nicole, was so friendly and helpful. It didn’t take very long to fix my car and the cost was reasonable. It was a great experience! ”
“ Great experience ”
“ Great experience! ”
“ DeLante was wonderful to work with! ”
“ Larry the salesman was AMAZING! He followed up, he was thorough when answering my questions, I told him what I wanted and he pulled the car for me to test drive before I got there. But the best part he followed up and beat the best offer I could find at another dealership. ”
“ Larry provided Excellent customer service and made the buying process easy . Everything was explained clearly and I drove off feeling confident with my purchase!❤️ ”
“ I had a great experience buying my car at Pohanka in Fredericksburg, Va.. Justin Kimble is the best,sales Rep. and works his hardest to get you the car you want . They made the paperwork go as fast as possible and as smoothly as possible. ”
“ Very friendly staff who goes out of the way to make you feel important! Love the holiday sticker on my receipt! ”
“ Lynsey did a great job helping me get the deal I wanted on the car that I wanted. I definitely recommend going here ”
“ Charles was great. He helped me get the car that I was looking for. ”
“ We’ve purchased 2 vehicles from Pohanka Hyundai and had Charles as our salesman! Great service! We will definitely be back! ”
“ My experience was amazing. Charles took care of me and my family! He was able to work with our budget while also giving us the best deal, really enjoyed our experience. ”
“ Best automobile purchase experience I have ever had. Our sales representative Charles was helpful and extremely knowledgeable. He took time to explain how each of the vehicle systems worked and programmed my wife's phone so calls would be immediately sent to the vehicle. We joked back and forth through the entire experience. He called me the next day to see how we were doing and to ask if we had any questions. My wife had a procedure at the hospital and we had little time to try out everything. Charles understood and said he would check back with us in a few days. Very pleased with Charles and everyone else that we dealt with. Great experience! ”
“ I initially had an issue with my experience, but the general sales manager, Roman, reached out to me personally, listened to my concerns, and took immediate action to resolve everything. He handled the situation professionally and made sure I left satisfied. I truly appreciate the level of care and customer service from management. Thank you, Pohanka Hyundai, for standing behind your customers and making things right. ”
“ Our Hyundai had a dash light come on in Virginia and we were able to take it to POHANKA Hyundai. Knowing we were heading back to VT they fixed the broken belt & got us on our way! We are so appreciative of their friendly service!! ”
“ I have now purchased two vehicles from Pohanka and both times Lindsey has helped me out. Both times I’ve had a fantastic sales experience. She is amazing at explaining everything and making the process so smooth! ”
“ Thank you to Pohanka Hyundai and Justin for making purchasing a car a hassle free experience. ”
“ We were looking around the Pohanka Hyundai lot one late afternoon when Larry McGill introduced himself to us. We described what we were looking for and what the budget was. Larry showed us a beautiful Tucson XRT, Titan Gray. AJ, Larry and the business office worked very hard for us. We had issues with a local car buyer and the bank would not release any of the funds for 14 days. Pohanka gave us a loaner at no cost for that entire time and they really didn’t have to. I’m 65 years old and have purchased several vehicles over the years and I have never felt as comfortable as I did when we did our business with Pohanka. Larry McGill is a tireless worker with the perfect mentality for his profession. Shop at Pohanka Hyundai and ask for Larry. He will treat you right. Ron & Deborah ”
“ My husband and I purchased a Hyundai Sonata from Pohanka today. Lynsey greeted us at the door to assist us. She was friendly, patient and knowledgeable. She was able to answer all our questions with confidence! We were very comfortable with her and look forward to having her assist us in the future with our next vehicle purchase! ”
“ Seamless Experience, Great Car, and the Best Salesman (Ask for Justin!) I recently purchased my new vehicle from Pohanka Hyundai of Fredericksburg, and I had to write a review. The entire experience deserves the highest praise, particularly because of my salesman, Justin. From the moment I walked in, Justin demonstrated a no-BS, friendly, and highly professional attitude. There was zero pressure—just a clear focus on getting me the exact vehicle I wanted, period. It was genuinely refreshing to work with someone who respected my time and prioritized my needs over a typical sales pitch. If you want a straightforward, honest transaction, ask for Justin. If you are in the market for a new Hyundai just go straight to Pohanka Hyundai of Fredericksburg. Highly recommend! ”
“ Courteous , professional service . They are informative with repairs needed and costs up front and provided me with a much needed rental . Awesome ! ”
“ This was honestly a breath of fresh air with getting my car serviced and at a dealership overall. Christy was so kind and helpful, she went above and beyond to make sure we were getting the right services to get my car back in good shape and made sure to explain each service in detail. The technicians did a phenomenal and quick job with the repairs. Even the call I got the day before my service asking if I was interested in selling or trading-in was friendly and respectful when my response was no. This location was extremely helpful and cared about me as a customer, which will be the reason I return the next time I need service on my car. ”
“ We had a great experience buying our new Santa Fe! Charles went above and beyond to help us. I love my new car! ”
“ Smooth, up front, honest sale. Ask for Larry, he did a great job communicating and working with us through the entire purchase process. ”
“ I've been a customer with Hyundai of Fredericksburg since 2016, and the service is still "top notch". Some of the same staff ive worked with since 2016 is still there, if that tells you anything. Happier staff means good quality and happy customers. I plan on buying a 3rd Hyundai from them, in the near future. I completely 100% trust the service department with their work. And ill drive an hour just to have my car taken care of by Hyundai of Fredericksburg. Thanks again for your outstanding service. ”
“ Roman, AJ and Lindsey were phenomenal, and they went out of their way to help me get what I wanted and what was best for me. Went in to get a used car for commuting and Roman made a deal on a new car that was a better fit and better rate. I couldn’t ask for a better group of people to deal with. I’m extremely pleased with my purchase. ”
“ MY wife and I had been contemplating purchasing a new vehicle. We stopped by the dealership and was promptly met by a smiling gentleman named Larry. We shared with him our interest in the Santa Fe. He quickly went and got the key. Then went over every detail about the car. My wife quickly became excited but had reservations. He showed us a used version with less than 6500. He explained the differences between the vehicles. After careful thought, we purchased the 2025 Forest Green Calligraphy! Awesome! Larry is Da Man! Mr. and Mrs. Barnard ”
“ I had an excellent experience buying my car! Ms. Yiana Shaw was friendly, honest, and made the whole process smooth and stress-free. She answered all my questions, gave me a fair deal, and took the time to make sure I was comfortable with my purchase. I’m so happy with my new car — it runs great and looks even better. I’d definitely recommend them to anyone looking for a reliable vehicle and great customer service! ”
“ Great people and excellent service! ”
“ Everyone was so polite would definitely go back ”
“ Pohanka had some great deals and great vehicles for purchase, their service crew was great, I showed up late to my oil change/ state inspection and they still fit me in instead of making me reschedule. They also got my oil change and inspection done very quickly. I'm only leaving 4 stars instead of 5 because when I bought my 2022 Santa fe I noticed there was a big paint chip on one of the doors. They promised they would give me a paint match marker. It was on back order so they told me when it came in they would give it to me, but it's been about a year now and still no marker/paint pen.... ”
“ I came to the dealership frustrated that my car was essentially dying, I walked in and was immediately greeted by Charles; I wanted a used car but with interest rates it was better to go for new, the financial guy, I can’t remember his name, was great and very helpful explaining the difference! There was a point I felt like Charles was frustrated that I didn’t like the car, and I was quick to say I wasn’t buying a car I didn’t like, then he changed his way of talking/speaking, at one point I felt rushed because he said well I have an appointment at noon, but after getting the car, doing the paper work he wanted to show me details of my new car which I declined, I was doing being at a dealership for the day! After my tire light turned on and I couldn’t get it off, the service manager was so nice and helpful getting it figured out. Overall, I’m very outspoken and knew what I wanted vs what I wasn’t going to do which helped because I wasn’t going to be pressured into something I did not like. Charles did call me a few days later to see how the car was nice To add to this, he wanted me to do a survey, when I didn’t agree to do it at the dealership, he stopped contacting me for my free tank of gas because “he needed to make sure I put the correct answers” I guess he didn’t want a true survey! ”
“ There were several additional optional charges added to the final price of the vehicle without my consent or explanation of the options. I have not had such a horrible experience at a dealership. I was able to remove some of the items but it was very shady that it was put on there to begin with without disclosing or discussion of whether or not I wanted any of those options. ”
“ Terrible experience. I purchased a 2020 Hyundai Tucson in 2023. There have been nothing but problems with it. I already had to get the engine replaced for the vehicle. Thank god for the warranty, but I was left paying out of pocket for a rental. The engine replacement took over a month. Eventually, a rental became available for me. Now that the engine has been replaced, I took it to another mechanic for a second opinion because I felt like the vehicle felt underpowered. The mechanic actually used to be a Hyundai mechanic and told me to take it back. The car feels underpowered with the new engine. I took it back and was told there was nothing wrong with the vehicle. Another issue I have is my loan, I OVERPAID for this car! Somehow, I still owe over 25,000 for this lemon of a car. I could have purchased a brand-new vehicle from Honda for the price I paid. Just beware of this place! They're in it for the money, not the client! ”
1. Coverage applies to the original owner only, effective with 2004 model year and newer vehicles. On 1999–2003 model years, coverage applies to the original owner and immediate family members. Second and/or subsequent owners have powertrain components covered only under the 5-Year/60,000-Mile New Vehicle Limited Warranty. Vehicles in commercial use — such as taxis, route delivery, delivery services, or rentals — are excluded from this coverage.
2. Hyundai Roadside Assistance services are provided through the American Automobile Association, Inc., Heathrow, FL, and its affiliated motor clubs, which are independent contractors of Hyundai Motor America. Hyundai Motor America makes no guarantee or warranty regarding the services provided by the American Automobile Association, Inc. and its clubs, and is not liable for the actions of their employees or subcontractors. Hyundai Motor America reserves the right to limit services or reimbursement to any owner or driver when, in Hyundai Motor America's judgment, the claims are excessive in nature, frequency or type of occurrence.
3. Genuine Hyundai Parts or Accessories purchased from an authorized Hyundai dealer but not installed by an authorized Hyundai dealer are covered for 12 months/unlimited miles. Accessories installed on a vehicle at the time of, or prior to, the vehicle's date of first use are covered under the 5-Year/60,000-Mile New Vehicle Limited Warranty. Accessories installed after the vehicle's date of first use are covered for 12 months/12,000 miles.
4. This applies only to vehicles manufactured to California specifications, distributed by Hyundai Motor America, and registered in the states of California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington.
5. Complimentary maintenance includes Hyundai approved oil and oil filter change (except for electric vehicles and fuel cell electric vehicles) plus tire rotations at normal factory scheduled maintenance intervals for 3 years or 36,000 miles, whichever comes first. Offer valid only for new 2020 - 2025 Hyundai models purchased or leased on or after February 1, 2020. See your Hyundai dealer for further details and limitations.
6. While all electric-car batteries will experience degradation over time, Hyundai's batteries will not degrade more than 70 percent of the original capacity during the warranty period.
“ Highly knowledgeable sales people passionate about their product. No pressure sales. Willing to work with customers to create a win-win situation. Larry McGill is a great salesman to work with if you're in the market for a new vehicle. ”