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What Are the Pohanka Hyundai Service Benefits?

What Are the Pohanka Hyundai Service Benefits?

Our Service Department is Here to Help!

Although we at Pohanka Hyundai of Fredericksburg certainly enjoy our reputation as a premier dealer for sales, we also have a top-notch Service Department that shines in its own right! In fact, the Pohanka family of dealerships started out as a service garage way back in 1919, so our roots in automotive care run deep. To help convince you to give us a try, we’re here to provide a few benefits of working with us.

Certified Technicians & OEM Parts

All the tools and equipment in the world don’t mean much when they’re not in the hands of exceptionally well-trained individuals. For this reason, our staff members are ASE-certified and ready to tackle just about any challenge that gets thrown their way. In addition to possessing vast experience in working on Hyundai vehicles, we’re also prepared to handle all sorts of makes and models, so you can visit us even if you drive something besides a Hyundai. However, if you do own this brand, we’ll make sure that it’s repaired with only OEM components. That way, your warranty is protected!

Customer-First Attitude

At Pohanka, our customers are our top priority. What exactly does this mean? First, when you realize that your vehicle needs some repairs, you won’t have to worry about scheduling an appointment in advance in order to have it attended to. Instead, just swing by our Service Department whenever it suits you, whether that’s after work or during your weekend errands. Of course, for those who wish to make a reservation, we make this easy with our online form. Additionally, we’re open six days a week and provide a 24-hour key drop for those rare moments when we’re not here.  

Generous Conveniences

Finally, let’s cover a few of the generous conveniences you’ll enjoy whenever you’re here. You won’t mind waiting for your ride to be ready, as we have a cozy lounge with free WiFi and a kids’ play area. Have an errand or two to run? No problem! Our courtesy shuttle is at your disposal and can get you around town while we’re on the job. If you’re in a hurry, you’ll be glad to hear that we have a 39-minutes-or-less oil change service and express check out. Plus, to ensure that your ride leaves the dealership looking its best, we give each and every vehicle a complimentary car wash!

So, what are the Pohanka Hyundai service benefits? Hopefully, this brief overview has given you a small taste of how you stand to gain by visiting Pohanka Hyundai of Fredericksburg. For the full experience, stop by and meet with our staff at 5200-A Jefferson Davis in Fredericksburg, VA.


Contact Information


Service Hours

540-684-6279

Dealership Information

Testimonials

NoJoe370 M
NoJoe370 M
GOOGLE
3-17-2020
Full Star Full Star Full Star Full Star Full Star

Great dealership! I went in there not thinking I would be approved at all and somehow they were able to get it done! Lifetime warranty as well, I personally really appreciated the extra mile they went to get me approved

Jackie Giles
Jackie Giles
GOOGLE
3-14-2020
Full Star Full Star Full Star Full Star Full Star
Lori Unnikrishna
Lori Unnikrishna
GOOGLE
3-14-2020
Full Star Full Star Full Star Full Star Full Star

Great car purchasing experience today: Brandon, Isabel, and Tim in finance made the process very enjoyable. My daughter is very satisfied with her new Tucson. Everyone was very helpful throughout the process today. Thank you.

Amanda Pittman
Amanda Pittman
GOOGLE
3-14-2020
Full Star Full Star Full Star Full Star Full Star

I had the best car buying experience with brandon, tim, and isabel. They all made it easy and very understanding of what I was looking for! They made it all happen and I came out with a brand new vehicle 2020 Hyundai Tucson. Will definitely recommend

Vanessa Parker
Vanessa Parker
GOOGLE
3-13-2020
Full Star Full Star Full Star Full Star Full Star

This was my first time having a service done by Pohanka Hyundai and they offered A speedy service and very friendly atmosphere. I will go back again. Cassie at the front desk is great and friendly. My service tech Tommy was efficient and very knowledgeable. Visit them for your next service!!

Raymond Coffey
Raymond Coffey
GOOGLE
3-10-2020
Full Star Full Star Full Star Full Star Full Star

I never would have thought James was a new employee about to sell his very first vehicle. It was a pleasure being the customer who would ultimately cut his tie in celebration of his first sale. Best of luck to you in what is sure to be a fruitful career in car sales. Thanks again James.

Carolyn Beverly
Carolyn Beverly
GOOGLE
3-9-2020
Full Star Full Star Full Star Full Star Full Star

Great experience buying my new car! Very informative, answered all my questions, explained all the new features to me in terms I could easily understand.

Brittany Carter
Brittany Carter
GOOGLE
3-9-2020
Full Star Full Star Full Star Full Star Full Star

I recently purchased a car at Pohanka and had a great experience. Izzy guided me in the right direction and her help and assistance was beyond amazing. From the walking the lot with me, to the closing. She is knowledgeable and very helpful and didn’t pressure one bit. if your looking for a car, Pohanka is the place to go... and ask for Izzy.

Wendy Radnovich
Wendy Radnovich
GOOGLE
3-8-2020
Full Star Full Star Full Star Full Star Full Star

I own a 2014 Hyundai Sonata 2.0T with 105,000 miles on it. Last week it cut off in the middle of me driving it. Someone suggested having it towed to the dealership because it looked like my engine has seized up on me. I had it towed Sunday and by Tuesday they told me Hyundai approved me for a brand new engine!! They put a new engine in it and the starter wasn’t working so they went ahead and replaced the starter for me as well! Nicole was so sweet and helpful through the entire process even though I was freaking out because I had just paid my car off 4 days before it died on me. They gave me a brand new 2020 Hyundai Elantra loaner car while they were working on my car! Let me tell you it was nice!! I thought about trading my car in for one. I got my car back today and it drives even better than before. I couldn’t be happier!!! Thank you Hyundai service department for making my experience so pleasant!! I will come back to you for every bit of service I need from here on out!!

Liz Tulino
Liz Tulino
GOOGLE
3-7-2020
Full Star Full Star Full Star Full Star Full Star

Great service department. Organized our inspection for registration quickly. Will be back regularly for services and rotations.

Walter Rice
Walter Rice
GOOGLE
3-6-2020
Full Star Full Star Full Star Full Star Full Star

Philip was the best salesman the ever had worked with gave me excellent service you made sure that I got the car that I wanted and then you took me home and James is within and that he put the phone on to the car for me and made sure that I knew everything that I needed to know about the car. Is called me since I've had the car and make sure that I'm still very happy with it which I am.

Karie Logeais
Karie Logeais
GOOGLE
3-5-2020
Full Star Full Star Full Star Full Star Full Star

OMG!!!! NICOLE IS AMAZING. My daughters car threw a rod and Nicole got Hyundai to replace the engine and starter free of charge. Turn around was fast, excellent customer service.

Laurie gray Townsend
Laurie gray Townsend
GOOGLE
3-3-2020
Full Star Full Star Full Star Full Star Full Star

The service Dept is great

Kimberly Conley
Kimberly Conley
GOOGLE
2-29-2020
Full Star Full Star Full Star Full Star Full Star

This is my 3rd Hyundai Purchase , Johnny is excellent salesman ! Adam Is awesome manager .

Capo Statuz
Capo Statuz
GOOGLE
2-29-2020
Full Star Full Star Full Star Full Star Empty Star
Stephanie Throckmorton
Stephanie Throckmorton
GOOGLE
2-27-2020
Full Star Full Star Full Star Full Star Full Star

Great all around experience, Beverly and the GM were a pleasure to work with. I will definitely recommend Pohanka to friends and family.

Hattie Corpening
Hattie Corpening
GOOGLE
2-27-2020
Full Star Full Star Full Star Full Star Full Star

Love it

SATZ Hair
SATZ Hair
GOOGLE
2-26-2020
Full Star Full Star Full Star Full Star Full Star

I live out of state and brought my car here to get looked at. Nicole and Fred took awesome care of me I’m even thinking of having my car serviced here when I come to town once a month instead of my dealership back in NC.

cindy liebel
cindy liebel
GOOGLE
2-22-2020
Full Star Full Star Full Star Full Star Full Star
ChipMann
ChipMann
GOOGLE
2-21-2020
Full Star Full Star Full Star Full Star Full Star

I have purchase four cars over the years and each time they never fail to deliver. Thanks to Emily and Adam it was a painless process as well.

John Stinson
John Stinson
GOOGLE
2-20-2020
Full Star Full Star Full Star Full Star Full Star

My experience was definitely one of a kind both salesman James Hough and his partner Philip Mitchell had helped me 100% of the time and made sure I was put in the right car for the right price. I felt as if one person from there management wasnt very reasonable or welcoming as the others were and just a bit unprofessional, but other than that I'd highly recommend stopping buy and going straight to James and Philip!

luis ruiz
luis ruiz
GOOGLE
2-19-2020
Full Star Full Star Full Star Full Star Full Star
R W
R W
GOOGLE
2-18-2020
Full Star Full Star Full Star Full Star Full Star

I worked with Josh on a used car purchase. He was professional and knowledgeable. I wouldn't hesitate in sending family and friends to Pohanka Huyandai in Fredericksburg VA!.

teeny carter
teeny carter
GOOGLE
2-18-2020
Full Star Full Star Full Star Full Star Full Star

So unexpectedly!!stopped by to pick up my husband and the sales manager Rj came running out promising that he could put me in a brand new car and guess what... 6days latter he did!! Thanks Rj and Sean Fur !!😊😊

Lynn Dyl
Lynn Dyl
GOOGLE
2-18-2020
Full Star Full Star Full Star Full Star Full Star
Kenneth Rineholt
Kenneth Rineholt
GOOGLE
2-13-2020
Full Star Full Star Full Star Full Star Full Star

After test driving several vehicles, and with help from the great sales staff, I was able to find one that worked for me in both price and function. I was in and out with Matt and Bob in finance. I was very pleased with their attitude and help finding the right vehicle for me.

Sydney Adams
Sydney Adams
GOOGLE
2-12-2020
Full Star Full Star Full Star Full Star Full Star

Worth the drive! After deciding to drive over 2 hours to look at cars at the Hyundai dealership side, I was thoroughly impressed by the management. When I asked the salesman if there was a standard course to drive around when taking a car off the lot to test drive, he stated "I want you to drive the car for as long as you need until you feel comfortable with it". I loved his response and I left the lot that day with the ideal car I went looking for. This is a dealership I would recommend to anyone, even if it involves a little bit of a drive.

M
M
GOOGLE
2-12-2020
Full Star Full Star Full Star Full Star Empty Star

Walked in with no appointment. Ask how long a wait to get the following done: 1. Oil change 2. Change right fog light bulb. 3. Replace hood struts. They told me about 1.5 hours. It ended up taking just a bit less, which is normally unheard of. They loose a star for the typical high prices at a dealer. Total bill $400+

Tanya Hackney
Tanya Hackney
GOOGLE
2-9-2020
Full Star Full Star Full Star Empty Star Empty Star

We go back for the warranty alone and the credit service guy went above and beyond and Mr. Poha was son is awesome. I do not care for the manager though but luckily only had to work with him the first time. We are on our 2nd vehicle but we ALWAYS use Capital One auto Finance and literally walk in pick out the car we want amd its such a smoother process.

Jasmine Sheinall
Jasmine Sheinall
GOOGLE
2-6-2020
Full Star Full Star Full Star Full Star Empty Star
Megan Mohr
Megan Mohr
GOOGLE
2-6-2020
Full Star Full Star Full Star Empty Star Empty Star
Monique Fortune
Monique Fortune
GOOGLE
2-6-2020
Full Star Full Star Full Star Full Star Full Star

Kristyn was great! She knows her cars and was able to answer questions. When she didn’t have the answers, she got them. This was my first time buying from a dealership and I didn’t feel rushed or pressured. This car buying experience was great and I would recommend buying here. They worked with me and I didn’t budge on my budget! Thanks Pohanka Hyundai!

Aaron Tircuit
Aaron Tircuit
GOOGLE
2-4-2020
Full Star Full Star Full Star Full Star Full Star
Sandee Cogan
Sandee Cogan
GOOGLE
2-3-2020
Full Star Full Star Full Star Full Star Empty Star
Jabrell Smith
Jabrell Smith
GOOGLE
1-30-2020
Full Star Full Star Full Star Full Star Full Star

Great place, great people

Russel Sanchez
Russel Sanchez
GOOGLE
1-28-2020
Full Star Full Star Full Star Full Star Full Star

Just bought out first Vehicle from Pohanka. Our sales Rep Phillip was outstanding. Second to none in professionalism. His customer service was awesome!!! Sabrina in finance went above and beyond to get us the best deal! Would definitely buy from them again!!

Doug Hewitt
Doug Hewitt
GOOGLE
1-28-2020
Full Star Full Star Full Star Full Star Full Star
Muhammad Butt
Muhammad Butt
GOOGLE
1-27-2020
Full Star Full Star Full Star Full Star Full Star

Best service.

Kimberly Morgan-Fisher
Kimberly Morgan-Fisher
GOOGLE
1-24-2020
Full Star Full Star Full Star Full Star Full Star
William Monroe
William Monroe
GOOGLE
1-24-2020
Full Star Full Star Full Star Full Star Full Star

Excellent experience from start to finish!

Craig Sincock
Craig Sincock
GOOGLE
1-24-2020
Full Star Full Star Full Star Full Star Full Star

My fifth Hyundai from Pohanka. I keep coming back due to the great vehicles and even greater service.

Kurt Gibbs
Kurt Gibbs
GOOGLE
1-23-2020
Full Star Full Star Full Star Full Star Full Star

Purchased a new 2020 Hyundai Sonata from Pohanka Hyundai. I couldn’t be more pleased with how I was treated. My sales person Kristyn was very professional. Her Manager Adam made sure I was comfortable throughout the process. I am totally satisfied with my buying experience and would recommend this dealership to my friends and family.

Good experience

Monty
CARS
1-21-2020
Full Star Full Star Full Star Full Star Full Star

Both the sales staff and business office were very helpful and patient as we purchased our new Palisade. I feel confident when we need service that will continue to be the case.

Emmett Quattlebaum
Emmett Quattlebaum
GOOGLE
1-15-2020
Full Star Full Star Full Star Full Star Full Star

Friendly Staff. Good service. Low prices.

Jeff Raboczkay
Jeff Raboczkay
GOOGLE
1-11-2020
Full Star Full Star Full Star Full Star Full Star

Bert was a great help for us. He was patient and new we where looking around at other dealerships in the area. We finally decided on Pohanka Nissan. Again Bert and also Tim and the rest of the staff were awesome and took car of all are needs. Great work to you all.

Sarah Butler
Sarah Butler
GOOGLE
1-6-2020
Full Star Full Star Full Star Full Star Full Star
S O O F I
S O O F I
GOOGLE
1-6-2020
Full Star Full Star Full Star Full Star Full Star

Nice one

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