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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

When you come see us for your next service appointment, you will be be able to enjoy free WiFi and light refreshments while you wait.

Service, Maintenance, & Repair Special

10% OFF

10% OFF any service, maintenance, or repair. Available for everyone.

Excludes tires. Max discount $125. May not be combined with other coupons or offers. Ends 9/15/20.

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Pohanka Hyundai Brake Service

Now $119.95 Per Axle

Pohanka Hyundai will replace your worn front or rear brake pads from only $119.95 per axle. If your vehicle's rotors are worn they can be resurfaced at extra cost. We use original factory parts.

Price includes a complimentary exterior car wash ($10 value). Resurfacing or replacement of rotors at extra cost. Plus tax and shop supply charge. Cannot be combined with any other offer or coupon. Ends 9/15/20.

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Virginia State Safety Inspection

Free

Get a free Virginia State Safety inspection with the purchase of any other service.

With any other paid service. Cannot be combined with any other offer or coupon. Ends 9/15/20.

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Car Wash with Every Service

Free

We provide a complimentary exterior car wash with every service ($10 value).

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Pohanka Hyundai Batteries

Starting at $125

New Hyundai batteries from $125 at Pohanka Hyundai. Open 7 days a week. No appointment necessary. All services include a complementary exterior car wash.

Hyundai batteries with full warranty from $125. Coupon must be presented at time of write-up. Can not be combined with any other advertised special or coupon. Ends 9/15/20.

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Pohanka Hyundai Tire Center

Competitive Pricing

We have competitively priced tires for all Hyundai models. Hundreds in stock from budget to premium.

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Pohanka Hyundai Service

No Appointment Necessary

No Appointment Necessary, Just Drive Right In!

If you want to make an appointment for service, they are available simply by using this link: http://bit.ly/2l1Ts4i

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Pohanka Hyundai Key Drop-Box

24-Hours

For those few hours we are not open please use our 24 hour key drop box, located in our service lane.

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In Cabin & Engine Filter Replacement

$120.99

Includes Factory Filters, Fluid Top-Off, Brake System Check, Brake System Check, Exterior Car Wash

Offer ends 9/15/20. Price excludes taxes, shop supplies and recycling fee.  Cannot be combined with any other offer. Coupon Code = Filter20

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Meet Our Service Staff

Service Manager Fred Pratt
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Service Manager
Fred Pratt
Service Lane Manager Nicole  Reedy
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Service Lane Manager
Nicole Reedy
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Service Advisor
Joe Ann Fletcher

Contact Information


I have had bad experiences at dealerships (not this dealership) in the past so tended to avoid them unless necesay. But all my dealings with pohanka over the last several years have been so good that i started to use them regularly. When the engine on my hyundai seized at 160k miles i took it in...

- Anton Schager, GOOGLE

My experience with Pohanka Hyundai was amazing. They go above and beyond to get you in the vehicle you desire and at a rate/payment your comfortable with! My sales manager Adam was AMAZING! Talk about a great guy! He really got me a deal I couldn’t refuse! I originally went too Kia of...

- Steven Garneau, GOOGLE

Friendly associates and nice atmosphere!

- B Woods, GOOGLE

Excellent customer service, quick turnaround and quality workmanship.

- LA Eubanks, GOOGLE

I've always had excellent service from Pohanka Hyundai. They treat me like I bought my vehicle there even though I didn't.

- Alec Mallmann, GOOGLE

I had reached out to Pohanka Hyundai for assitance with some major engine trouble I was having while heading into work. Once again they gave me the comfort of they are going to have my best interest first. The repair was completed without any inconvenience to me and done in a very timely mannor. I...

- William Graves, GOOGLE

Krystn went above and beyond to make sure I ended up in the exact car that I came to look at. From the moment I walked in, until the moment I was driving out everyone was welcoming and attentive to my needs. From test driving to paperwork, everything went smoothly and all my questions were...

- Tiffany S., YELP

SERVICE: We've been customers of this service department for years. Nicole and Fred ALWAYS take care of us. They always deliver and even when I don't want to have to deal with a repair, they make it fun and easy. We LOVE Nicole!

- Elizabeth Colon, GOOGLE

The customer service was excellent and very welcoming. I was very pleased by how quickly they’d discovered and replaced the bad O2 sensor. We both would like to thank Sandy Ward ; especially , for being a wonderful person and making us feel really comfortable during our service visit.

- Jesse McDonald, GOOGLE

Krystn went above and beyond to make sure I ended up in the exact car that I came to look at. From the moment I walked in, until the moment I was driving out everyone was welcoming and attentive to my needs. From test driving to paperwork, everything went smoothly and all my questions were...

- Tiffany Sullivan, GOOGLE

The Service Department at Pohanka Hyundai of Fredericksburg provide me excellent service during my recent scheduled maintenance. Despite the issues surrounding the COVID-19 Pandemic, the service was courteous and professional and I was in and out in a very short time. I even got questions answered...

- Scott Simpson, GOOGLE

They explain everything that was wrong with the car and what needed to be done and the cost. Then I explained all that I wanted done and they gave me to cost for that and they did a very good job.

- Steven J., YELP

Jordan was new and training but he was awesome. Fred and his team are top notch! Thanks for excellent service as always

- Lisa G., YELP

My experience with them was awesome. My appointment was at 7 and two other cars was ahead of me told me it would be a hour before they got to me he timed the timing right and they were polite and sweet. They had to do the recalls that was for my car and they done a good job.

- Keaona Jones, GOOGLE

Drive up service is pretty great. They are very helpful and as quick as you can expect. Love a freshly washed vehicle after service!

- Tina Marie, GOOGLE

This was my first time ever buying a brand new car. I had originally went just to see if I could find a style/model of car I would want , even if not a Hyundai. Was greeted by krystin who was polite and friendly and very helpful! It was never awkward, she engaged in conversation not only with me...

- Mary Mullins, GOOGLE

I bought a new Elantra here today and as usual, the experience was great. I've previously bought cars here, my Father bought his cars here, and there's never been a bad experience. From sales to service, this dealership goes above and beyond. That's why they've been in business for so long. Big...

- MsRubia167, GOOGLE

The folks in the service dept. had Accent's defective sensor replaced in only two hours. Really great service. The young lady who took care of us was great. She has excellent customer service skills, and kept us informed as to what was going on the entire time. Thanks for the great service!

- Jeffrey M., YELP

Excellent service!

- Gabriele Hartman-Daub, GOOGLE

I had a great experience at Pohanka. I didn't feel pressured at all. Beverley did a wonderful job listening to what I wanted and working with me. I am very satisfied with my purchase.

- Amy R., YELP

Had a great new car purchase experience. Friendly and knowledgeable sales and financing staff. If you are looking for a new Hyundai this is a great place to buy it

- John Leonetti, GOOGLE

We have purchased 6 Hyundais since 2011. We go back to Pohanka because of the of the great customer service we always receive. We have referred friends to Pohanka Hyundai as well. All with positive experiences.

- Michael Dameron, GOOGLE

Hands down the best experience! Every single member of the team went above and beyond ! Pohanka forever has our family.

- Victoria Staggs, GOOGLE

Excellent customers service from staff as always and the facility is very cleaned

- Ben L., YELP

Great dealership with friendly and honest people. This is the second car I have purchased from them and the experience has been outstanding both times. Highly recommended.

- Bart Sandborn, GOOGLE

I had an excellent time with your dealership and the sales person was especially well profession thank you for the new vehicle

- Johnny Newton, GOOGLE

Great dealership with friendly and honest people. This is the second car I have purchased from them and the experience has been outstanding both times. Highly recommended.

- Bart S., YELP

Always good service when I go here.

- Zimm Bobway, GOOGLE

Best car buy experience I have ever had! Especially considering this COVID thing. Roman and Kingsley and Mr. Pohanka were very responsive and respectful! Such an easy and painless deal! So very glad I went to Pohanka! You won't regret it!

- Jodi M., YELP

I got undivided attention from my salesman, Roman. He was very knowledgeable about the Nissan suv I bought. I love my car. My only complaint was that I was told to come in when Mr Pohanka would be there but he didn’t come to our booth to meet us.

- Mary Traynham, GOOGLE

Great dealership with friendly and honest people. This is the second car I have purchased from them and the experience has been outstanding both times. Highly recommended.

- Bart S., YAHOO
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